Privacy Policy

Purpose

This privacy policy informs users of our Site about how we collect, use, protect, and share personal data. We adhere to the General Data Protection Regulation (GDPR) for users in the European Union and United Kingdom.

Consent & Legal Basis

By using our Site, you consent to the conditions set out in this Privacy Policy. We process personal data based on your consent under Article 6 of the GDPR. You may withdraw your consent at any time by contacting us at hello@altaeracreative.com. Withdrawing consent will not affect the lawfulness of processing completed before withdrawal.

Personal Data We Collect

Data Collected Automatically

When you visit our Site, we automatically collect: IP address and location data, browser type and version, pages viewed and clicked links, content viewed and time spent on pages, device information and operating system.

Data You Provide

When you contact us or use our services, we may collect: name, email address, phone number, company name, project details and requirements, and communication preferences. This data is collected through contact forms, email communications, phone conversations, and project consultation forms.

How We Use Personal Data

We use automatically collected data for:

• Website analytics and statistics
• Improving user experience and site functionality
• Security and fraud prevention

We use data you provide for:

• Communication about projects and services
• Providing video production services
• Marketing communications (with consent)
• Client relationship management

Data Sharing

We may share user data with employees who need access to achieve the purposes set out in this Privacy Policy. We will not sell your data to third parties, except when required by law, for legal proceedings, to protect our legal rights, in the event of a company sale, or with service providers who assist us (under strict confidentiality agreements).

Data Storage

We store personal data for the following periods:

• Contact form submissions: 3 years from last contact
• Client project data: 7 years for legal and accounting purposes
• Website analytics: 26 months (Google Analytics default)
• Marketing communications: Until consent is withdrawn

Data Protection

We use strong browser encryption and store data on secure servers. All data is only accessible to our employees who are bound by strict confidentiality agreements. While we take reasonable precautions, we cannot guarantee absolute security of data transmitted over the Internet.

Your Rights

Under the GDPR, you have the right to:

• Be informed about data collection and use
• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing

To exercise these rights, contact us at hello@altaeracreative.com. We will respond within one month.

Children

We do not knowingly collect personal data from children under 16 years of age. If we learn we have collected such data, it will be deleted immediately. Parents or guardians of children under 16 may contact us at hello@altaeracreative.com.

Cookies

We use cookies to enhance your experience and analyze site usage. You can disable cookies in your browser, though this may affect functionality. We use:

• Essential cookies: Necessary for website function (cannot be disabled)
• Functional cookies: Remember your selections for future visits
• Analytical cookies: Help us improve site design and functionality
• Marketing cookies: Deliver relevant content (only with consent)

Embedded Content

Our Site may include embedded content (videos, images, etc.) from other websites. This content behaves as if you visited the other website, which may collect data about you, use cookies, and monitor your interaction.

Policy Updates

This Privacy Policy may be updated periodically to maintain legal compliance and reflect changes to our data collection process. The "Last updated" date at the top indicates the most recent changes. We recommend reviewing this policy periodically. Significant changes may be communicated via email.

Complaints

If you have complaints about how we process your personal data, please contact us at hello@altaeracreative.com. If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority.

Contact

For questions, concerns, or to exercise your rights, contact us via the contact form on our website or email hello@altaeracreative.com.